New research reveals that IT issues are holding back the contact centre industry


New research from Call Centre Helper, run in partnership with NewVoiceMedia, reveals that nearly half of industry professionals (44%) name ‘IT issues’ as a key barrier to running an effective contact centre. The survey, which asked over 600 members of the contact centre industry ‘what barriers stop you from running your dream contact centre?’ also [more ]
http://bit.ly/1i6G38e

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